Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to email@example.com.
- About our products
- Your order
- Shipping and returns
- Your Alphascience account
- Loyalty and referral program
- Become an Alphascience partner
If you have an issue or question that requires immediate assistance, you can click the pop-up button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Customer Service availability: Monday – Friday, 8:00 am – 6:00 pm CET
Go to "my shopping cart", under your chosen products, you will have the choice between several samples. Move your mouse over them and press "Add to cart"
About our products
We usually recommend you to use these products to accompany your cosmetic procedures: our antioxidant serums, HA BOOSTER SERUM, EYE MATRIX and REGEN [Hx].
You can use REGEN [Hx] the day of your procedure to soothe the skin and calm irritation. On day 2 to day 3/5, you can use HA BOOSTER SERUM to deeply hydrate and continue using REGEN [Hx]. On day 4/6 until your next session, we recommend you to use your adapted antioxidant serum to improve the results of your procedure, HA BOOSTER SERUM and EYE MATRIX.
You can refer to the "cosmetic procedures" page to see how to combine our products with cosmetic procedures.
TANNIC [CF] SERUM, PHYTIC [TC] SERUM, ALPHA BRIGHT SERUM and MELA BRIGHT [C+]: 3 months
HA BOOSTER SERUM, SURFACE [CR], ULTRA DEEP, REGEN [Hx], EYE MATRIX : 6 months
ULTRA FIRM: 9 months
Yes, you can find them on the back of the packaging
As soon as we ship your order, you will receive an email that will allow you to track your package.
CB (visa, mastercard, American express), stripe and paypal
1. Add products to your bag
2. At checkout, you will find a "discount code" section
3. The discount will be applied
Shipping and returns
For all your orders, we cover taxes and custom fees. All our prices include shipping, taxes and VAT. Should y ou have any contact, please contact us.
Please go to this page to learn more about returns: https://www.alphascience.com/policies/refund-policy
Your Alphascience account
Go to this link to create your Alphascience account: https://www.alphascience.com/account/register
You do not need to create an account to purchase our products. However, creating an account will enable you to earn loyalty points called alphies and unlock discounts on future orders.
Loyalty and referral program
Go to this link to discover our rewards program and get access to exclusive advantages: https://www.alphascience.com/pages/reward
To have access to your profile, click on this link: https://www.alphascience.com/pages/profile
Become an Alphascience partner
If you want to become an Alphascience partner, please send us an email: firstname.lastname@example.org