Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to contact@alphascience.com.

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  • About our products
  • Your order
  • Shipping and returns
  • Your Alphascience account
  • Loyalty and referral program
  • Become an Alphascience partner

Need Help?

If you have an issue or question that requires immediate assistance, you can click the pop-up button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!


Customer Service availability: Monday – Friday, 8:00 am – 6:00 pm CET

All our product are guaranteed made in France in conformity with high level European safety and environmental requirements, in ISO 9001, ISO 22716 and GMP certified factories.

Go to "my shopping cart", under your chosen products, you will have the choice between several samples. Move your mouse over them and press "Add to cart"

Our products are currently available on our exclusive websites:
CANADA: www.alphasciencemd.ca
MAROC: https://alphascience.ma/
THAILANDE: www.alphascienceth.com
JAPAN: www.alphasciencejapan.com/
MEXICO: www.alphascience.com.mx
BELGIQUE: www.alphascience.be
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About our products

We usually recommend you to use these products to accompany your cosmetic procedures: our antioxidant serums, HA BOOSTER SERUM, EYE MATRIX and REGEN [Hx].
You can use REGEN [Hx] the day of your procedure to soothe the skin and calm irritation. On day 2 to day 3/5, you can use HA BOOSTER SERUM to deeply hydrate and continue using REGEN [Hx]. On day 4/6 until your next session, we recommend you to use your adapted antioxidant serum to improve the results of your procedure, HA BOOSTER SERUM and EYE MATRIX.

You can refer to the "cosmetic procedures" page to see how to combine our products with cosmetic procedures.

The European regulation for Cosmetics certifies that the ingredients, the combination of ingredients and the cosmetics themselves are not tested on animals. We do not perform any tests on animals, it is important for us not to harm animals.



ULTRA FIRM: 9 months

Yes, you can find them on the back of the packaging

Protect the skin is the key. UV, pollution, smoking, stress, alcohol are all responsible for the formation of free radicals, cofactor of skin changes. Our antioxidant serums incorporate powerful active complexes to neutralize the action of pollutants and free radicals on the skin.

Your order

As soon as we ship your order, you will receive an email that will allow you to track your package.

CB (visa, mastercard, American express), stripe and paypal

1. Add products to your bag
2. At checkout, you will find a "discount code" section
3. The discount will be applied

Shipping and returns

Depending on your location, you should receive our products within 2 to 7 days. Please refer to SHIPPING & RETURNS on product pages.

For all your orders, we cover taxes and custom fees. All our prices include shipping, taxes and VAT. Should y ou have any contact, please contact us.

Please go to this page to learn more about returns: https://www.alphascience.com/policies/refund-policy

Your Alphascience account

Go to this link to create your Alphascience account: https://www.alphascience.com/account/register

You do not need to create an account to purchase our products. However, creating an account will enable you to earn loyalty points called alphies and unlock discounts on future orders.

Loyalty and referral program

Go to this link to discover our rewards program and get access to exclusive advantages: https://www.alphascience.com/pages/reward

To have access to your profile, click on this link: https://www.alphascience.com/pages/profile

Once you've reached the points levels, you'll receive an e-mail with a promotional code that you can use on your next order.

Become an Alphascience partner

If you want to become an Alphascience partner, please send us an email: sales@alphascience.com

Unable to find satisfactory answers ? Contact Support